Return Conditions
Accepted
- Unopened and sealed product
- In original packaging
- Within 14 days of delivery
- Order with a valid reference number
Not Accepted
- Opened or partially used product
- Packaging damaged by the buyer
- Request made more than 14 days after delivery
- Personalised or special-offer products
How to Request a Return
Contact Us by Email
Write to info@eydoil.com with the subject line "Return Request", including your order number, the product name, and the reason for the return.
Receive Instructions
Our team will respond within 24–48 business hours with return instructions and the shipping address to use.
Ship the Product
Pack it carefully and send it to the address provided. Keep your shipping receipt as proof. Return shipping costs are the customer's responsibility unless the item was damaged or incorrect.
Receive Your Refund
Within 14 business days of receiving and inspecting the return, we will issue a full refund via the same payment method used at purchase.
Refund Timelines
Credit / Debit Card
The refund will appear on your statement within 5–10 business days of approval, depending on your bank or card issuer.
PayPal / Digital Wallets
The refund will be credited to your account within 3–5 business days of processing.
Frequently Asked Questions
Can I exchange a product instead of getting a refund?
Yes, in many cases we can arrange an exchange. Just mention it in your return request email and we'll find the best solution for you.
I received the wrong or a damaged product. What should I do?
Contact us within 48 hours of delivery at info@eydoil.com with a photo of the product. In this case, return shipping costs are fully covered by us.
Can I cancel my order before it ships?
If the order has not yet been processed, we can cancel it free of charge. Contact us immediately after purchase at info@eydoil.com.
What if my refund takes longer than expected?
If you haven't received your refund within the stated timelines, first check your bank account again, then contact your card company. If you've done both and still haven't received it, please contact us at info@eydoil.com.