Frequently Asked Questions

Yes. Every product in our catalogue uses pure, naturally derived ingredients. We never use synthetic fillers, parabens, sulphates, or artificial fragrances.

Our oils are cold-pressed and minimally processed to preserve their full nutritional benefits — including vitamins, antioxidants, and essential fatty acids. What you see on the label is exactly what's in the bottle.

Absolutely. We never test on animals, and we require all our suppliers and partners to meet the same cruelty-free standards. Our entire production chain — from ingredient sourcing to final packaging — is free of animal testing.

Here's a quick guide based on skin type:

• Oily / acne-prone: Jojoba oil — it mimics your skin's natural sebum, helping regulate oil production without clogging pores.
• Dry skin: Argan oil or coconut oil — both provide intense, long-lasting hydration and repair the skin's moisture barrier.
• Sensitive skin: Sweet almond oil — gentle, hypoallergenic, and soothing for conditions like eczema or rosacea.
• Anti-ageing: Rosehip oil — packed with natural retinoids and vitamin C that boost collagen and reduce fine lines.
• All skin types: Argan oil — versatile, lightweight, absorbs quickly, and suits virtually everyone.

Still unsure? Contact us and we'll recommend the perfect product for your needs.

We work directly with cooperatives and organic farms around the world:

• Argan oil: Women's cooperatives in Morocco
• Jojoba & olive oil: Organic farms in the Mediterranean region
• Rosehip & tea tree: Sustainable producers across South America and Asia
• Coconut oil: Certified organic plantations in Southeast Asia

Every supplier is vetted for ethical practices, fair wages, and environmental responsibility. You can learn more on our Our Story page.

Yes. Most natural oils have a shelf life of 12–24 months once opened, depending on the type:

• Argan oil: 18–24 months
• Jojoba oil: Up to 5 years (exceptionally stable)
• Rosehip oil: 6–12 months (store in a cool, dark place)
• Coconut oil: 18–24 months

We print the expiry date on every product. Store oils away from direct sunlight and heat for maximum longevity.

Most of our products are safe during pregnancy — in fact, natural oils like argan and sweet almond are commonly recommended by dermatologists for preventing stretch marks during pregnancy.

However, we always recommend consulting your doctor before introducing any new skincare product during pregnancy or breastfeeding, especially products containing essential oils (like tea tree or rosemary).

Estimated delivery times (business days):

• Italy: 7–15 business days
• Europe (EU): 10–20 business days
• Rest of the World: 15–30 business days

All orders ship free with tracking included. You'll receive a tracking number by email once your order is dispatched. For full details, see our Shipping page.

Yes! We ship to over 100 countries worldwide, and shipping is always free — no minimum order required. Delivery times vary by region, but you'll always receive a tracking number to follow your parcel.

Please note: some countries may apply customs fees or import duties. These are the responsibility of the buyer and are determined by your local customs authority.

Yes, always. Every order ships free, with no minimum spend and no exceptions. The price you see at checkout is the final price — no hidden costs, no surprise fees.

Yes. Once your order is dispatched, you'll receive an email with your tracking number and a link to track your parcel in real time. You can also check your order status anytime by logging into your My Orders page.

You can request changes or cancellations only if the order has not yet been processed. Contact us immediately at info@eydoil.com with your order number, and we'll do our best to accommodate your request.

Once an order has been shipped, it cannot be cancelled — but you can return it under our 14-day return policy.

We accept the following payment methods:

• Credit/Debit cards: Visa, Mastercard, American Express
• PayPal
• Stripe (Apple Pay, Google Pay)

All payments are processed securely via encrypted connections (SSL/TLS). We never store your full card details on our servers.

Yes, we offer a 14-day return policy from the date of delivery. To be eligible for a return:

• The product must be unused and in its original packaging
• You must contact us within 14 days of receiving the item
• Include your order number in the return request

To start a return, email us at info@eydoil.com. Full details on our Returns page.

Once we receive your returned item and verify its condition, your refund will be processed within 5–10 business days. The refund is issued to your original payment method (credit card, PayPal, etc.).

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

If your order arrives damaged, please contact us within 48 hours at info@eydoil.com with:

• Your order number
• A photo of the damaged product and packaging
• A brief description of the issue

We'll arrange a replacement or full refund as quickly as possible — at no extra cost to you.

Apply 2–3 drops to clean, slightly damp skin (after cleansing, before moisturiser). Gently massage in upward circular motions, focusing on dry areas, forehead, and cheeks. For best results, use morning and evening.

For a detailed step-by-step guide with tips for each oil type, visit our How to Use page.

Yes! Many oils complement each other beautifully. Popular combinations include:

• Argan + Rosehip: Anti-ageing powerhouse
• Jojoba + Tea Tree: Acne-fighting blend
• Coconut + Sweet Almond: Intensive body moisturiser

Always do a patch test when trying a new combination, especially if you have sensitive skin.

Not if you choose the right oil for your skin type. Lightweight, non-comedogenic oils like jojoba and argan absorb quickly and won't clog pores. In fact, jojoba oil can actually reduce oiliness by signalling your skin to produce less sebum.

Heavier oils like coconut are better suited for body use or very dry skin. If you're acne-prone, stick with jojoba, rosehip, or grapeseed oil.

For maximum freshness and shelf life:

• Store in a cool, dark place away from direct sunlight
• Keep the cap tightly sealed after each use
• Avoid storing in humid environments (like bathroom shelves near the shower)
• Some oils (like rosehip) can be refrigerated to extend their life

No, you can check out as a guest. However, creating an account lets you track orders, save your wishlist, earn rewards, and check out faster on future purchases. Create an account here.

Go to our password reset page, enter the email address you registered with, and we'll send you a link to create a new password. The link expires after 24 hours for security.

You can request account deletion from your Profile page or by emailing info@eydoil.com. We'll process your request within 48 hours and permanently delete all your personal data in compliance with GDPR regulations.

We're open to wholesale partnerships with salons, spas, retailers, and beauty professionals. For wholesale enquiries, please contact us at info@eydoil.com with details about your business and the quantities you're interested in.

Currently, EydOil is an online-only store. This allows us to keep prices low by cutting out retail overhead costs. All orders are shipped directly from our partner warehouses to your door with free worldwide shipping.

We'd love to hear from you! You can reach us via:

• Email: info@eydoil.com
• Phone: +39 353 463 5745
• Contact form: eydoil.com/contact

We respond within 24 business hours.